SHIPPING

UK ‘non- cooled’ Deliveries
Service:
Hermes ‘Collection’ 3-5 days
Dispatch:Mon
Tracked: Yes

Service:
Collect+ : ‘Store to Door’ 24-48h
Collect+ : ‘Social Send’ 24-48h
Dispatch:Mon/Tue/Wed/Thu/Fri
Tracked: Yes

UK ‘cooled’ Deliveries
Service: 
DHL Express 48h
Dispatch: Mon/Tue/Wed 
Tracked: Yes
Guaranteed: Yes

Shipping is generally free.
Cool- packaging carries an extra-charge. 
***Additional charges for shipping may apply if you have an irregular destination that incurs higher fees than standard/mainland destinations.*** 

Cool Packaging Return Policy
Post the re-useable packaging* back to us, indicating your order reference and we can re-use your packaging.
You will receive a 2.00 GBP / 3.00 € / 15 DKK credit voucher per sleeve as a thank you.
*only valid thermal box linings and thermal sleeve linings in good condition and undamaged.

DISPATCH SCHEDULE GUIDELINE

Time-relevant (cooled) deliveries are every Monday/Tuesday/Wednesday.
Order deadline for Monday-dispatch is 12:00 GMT, Friday. Cut-off for Tuesday dispatch is 12:00 GMT Monday, the day before.
In case of a bank- or national- holiday occurring on the Monday, dispatches may shift 24h to suit.

Should stock not be fully available to complete an order the dispatch will be held to dispatch in full in a single delivery. 

HOT TEMPERATURES
In summer there is an effort made with cooled packaging suitable for 72 hours of cooling at ambient temperature.
It is advisable to avoid cooled parcels being left in hot weather and exposed in summer months.

EXPRESS SERVICE
If you have an urgent order or want to use the DHL Express service and the product is in stock, please indicate this and an express service can be acquired at an extra charge of 12.00 GBP (10.00 + VAT) using the DHL Express 48h guaranteed service. (pickup cut-off time permitting) Any express- service request needs to be submitted via email or phone-call. You must have card payment details ready to process the extra charge immediately.

RETURNS AND REFUNDS
In the event that you are not satisfied with your purchase, for whatever reason, then a refund will be made when the product is returned within 14 days of delivery/order completion and arrives in “as new” condition. 

Requirements:
– you kindly contact us to: orders@shop-uk.damoresolution.uk and state your wish of returning and/or refund
– the items are to be returned with tracked postage at the clients expense and the details forwarded accordingly to: orders@damoresolution.com
– ensure the items are still in original state and packaging seals are neither tampered with or broken in any way and the item(s) are to be deemed “new”

If any of these points are not upheld, we cannot guarantee a refund.

We understand that you may have changed your mind about a purchase and therefore we can process a refund.
The only stipulation is the “still new” and undamaged state of the product. There is no fee incurred for refunds, but shipping charges will be deducted.

Damore.Solution Ltd. processes refunds by reversing or partially- refunding a credit-card payment.

To initiate a refund, please make us aware of your wishes and please wait for our response to confirm.

In all instances we ask to have a verification photograph to ensure that the product(s) is/are in new condition to complete a refund claim before returning.

Orders may be considered for a refund if there is a distinct problem with the product(s) and error lies with Damore.Solution Ltd.

Refunds are initiated within 48h of receiving a returned product. Credits may take up to 10 days to be visible on your payment card account.

DISPATCHES
Time-relevant (cooled) deliveries are every Monday and/or Tuesday. Order deadline for Monday-dispatch is 14:00 GMT, Friday. Cut-off for Tuesday dispatch is 12:00 Monday, the day before.
Should stock not be fully available to complete an order, we reserve the right to dispatch in full in a single delivery.

Shipping inquiries for orders outside of the UK/EU can kindly be directed orders@damoresolution.com to evaluate cost and eligibility. 

All other enquiries please use the contact form HERE.

Updated: 09/2018

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